Ontrack Data Recovery Services and Tools2020-11-18T15:18:30+09:30

Ontrack® Data Recovery Services and Tools

Computer Troubleshooters Hallett Cove are an authorised partner of Ontrack®. Part of the services we can offer to you is that we will provide you with a detailed file listing which can give you peace of mind that any specific files or folders are definitely recoverable before committing to the full recovery cost. Ontrack® Data recovery services offer industry leading solutions to recover data from virtually any type of data storage device.

Trust Ontrack to recover your data

Data recovery service options for you:

In-Lab Services

Data recovery performed by security cleared Ontrack® Data Recovery engineers – this service is designed for storage media and platforms that have sufferered from both physical hardware and logical software failures.

Remote Data Recovery™ (RDR) Services

Data recovery performed remotely through an internet connection. This service performs lab-quality recovery right on your customers’ server, laptop or desktop bringing the data back online in a fraction of the time it takes to restore from a backup. RDR Services are available when hardware is functioning normally and a secure connection can be made to a client’s system.

On-Site Services

Data recovery performed at your chosen location by Ontrack Data Recovery engineers for the most critical and sensitive logical data loss situations.

Custom Solutions

Data recovery for your customers’ proprietary and/or highly complex systems. Our R&D team create customised recovery tools to extract your customers’ lost data.

Trust Ontrack to recover your data

We can recover from the following media –

Optical Media – CD-R / CD-RW, DVD-R / DVD+R, DVD-ROM, DVD-RW / DVD+RW, Magneto-Opticals (various formats)

Electronic Media – CompactFlash, Memory Stick, PC Cards (PCMCIA), SD Media, SmartMedia, Solid-State Drives, USB Flash Drives, xD Media

Magnetic Media – RAID, SAN, NAS, SCSI, IDE, ATA, SATA, SAS, Jaz / Zip, removable media, Floppy diskettes, All tape media

Tape Media – LTO (all capacities), QIC / ¼”, Mini-QIC / Travan, 8mm, 4mm DAT, DDS, DDS2, DDS3, DDS4, CommVault®, DLT (all formats), AIT, AIT2, AIT3 3480/3490/3490E, Ditto, DEC TK, 9-Track, SuperDLT, StorageTek® 9840, 9940 series, ADR, VXA, Exabyte 8mm 8200/9500/9700,, Mammoth, M2 tape series

Data Encryption Types

CheckPoint™ (Pointsec™), McAfee EndPoint Encryption, (Safeboot™), BitLocker™, Sophos SafeGuard Easy™, PC Guardian™, Credent® Mobile, Symantec™, PGP, Windows EFS, TrueCrypt™, Mac FileVault encryption.

Where do you start?
Call John at Computer Troubleshooters on 08 8387 3889

We will work with you to identify the steps and services you require by assessing your current situation, against standard benchmarks providing you with a plan of action on what is required moving forward to minimise the risk of data loss to your business.

For any business, data loss is catastrophic, with an impact that is wide and damaging to the business. The damage includes exposing a business to potential fines, loss of revenue, customers, and increased costs. The biggest impact potentially being to its reputation and the ability to keep or acquire customers.

Frequently asked questions:

The price is too high2018-11-07T10:45:18+09:30
  • Our pricing is based on the nature and severity of your data loss and amount of work necessary to retrieve your valuable data, not the amount of data recovered.
  • Only you can determine the value of your data.
  • Our technology, capabilities, and experience enable us to offer the highest quality services which maximise your chances of data recovery. Cheaper options can compromise your data and are rarely better value in the long run.
  • Data recovery costs are low in comparison to the total costs associated with data loss: cost of downtime, lost productivity, data re-creation costs and resources, etc.
  • Our competitively priced solutions offer a high success rate. If we can’t get your data back, no one else can.
I can fix it myself2018-11-07T10:44:58+09:30
  • While possible in some cases, this option must be considered with extreme caution. You can risk further data loss and if the data loss was due to mechanical failure, you may inadvertently cause irreversible damage.
  • A large percentage of recovery services performed are a direct result of users attempting to recover the data themselves without the proper technology, tools, and expertise, causing more damage.
  • Opening of hard drive/media by non-certified personnel can void the manufacturer’s warranty.
There isn’t a 100% recovery guarantee2018-11-07T10:45:33+09:30
  • This is true. No recovery company can honestly provide upfront recovery guarantees until they know the full extent of the damage. Only a thorough evaluation of the damaged media, analysis of the data loss situation, and creation of a customised solution can determine a success rate.
  • We invented the commercial process of data recovery, therefore if anyone has the best chance of getting your data back, it’s us.
Your competition can do it cheaper2018-11-07T10:46:54+09:30
  • We are confident that our technology, capabilities, and experience enable us to offer the best value and highest quality services available.
  • Our track record speaks for itself. We pride ourselves on producing quality services and successful recovery results that companies and individuals have come to depend on.
  • Other data recovery companies frequently turn to us for assistance, and many costs are often hidden. For transparent pricing and a technically peerless solution, come to us directly.
I only need one file or directory2018-11-07T10:48:00+09:30
  • Due to the way the recovery process works, the cost and work required to recover one file is equal to the amount required to recover all files.
  • Instead of making you choose the files that you think are important now you will receive all of your files and you can choose which files you need.
  • We will provide you with a detailed file listing which can give you peace of mind that any specific files or folders are definitely recoverable before committing to the full recovery cost.
Trust Ontrack to recover your data

Call John on 08 8387 3889 for advice
with your data recovery needs

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